Use case · Commercial cleaning · Quality control · Multi-site
Quality-control software to prove every site is clean.
Checklists matching each client’s specification, a score computed on the spot, nonconformities tracked until they are fixed, a dedicated space for the client: Lezo builds the tool that turns your inspections into a renewal file.
- For
- B2B cleaning companies: offices, healthcare, residential, industry
- What we equip
- Inspection checklists, scores, nonconformities, reports, client portal
- First version
- Mobile inspection and a monthly report per site
01A typical day
An area supervisor’s day, today
An area supervisor often covers several sites a day, between inspections, replacements and client meetings. Quality is delivered in the field, but it’s proven on paper.
06:45
Area supervisor
Two cleaners absent at an office building: he arranges replacements by phone before the first occupants arrive.
Friction point : A missed round will only reach the client if they notice it.
09:30
Area supervisor · inspection
Inspection of the restrooms and reception with a paper checklist: floors, supplies, touch points, odour.
Friction point : The checklist doesn’t quite match the client’s specification.
11:00
Area supervisor · clinic
At the clinic, dust on a light rail in a patient room: he tells the team leader and heads to the next site.
Friction point : The nonconformity has no owner, no deadline, no proof it was fixed.
15:00
Client
A client’s facilities manager complains about the cafeteria and asks for a summary of the quarter’s inspections.
Friction point : Inspections sit in binders, across three branches.
Renewal
Management
The tender is reopened. The technical proposal must demonstrate quality over the past years.
Friction point : Without a measured track record, quality is defended with words.
02What’s at stake
What’s at stake at every renewal
When a contract changes hands in France, site staff usually move with it. What sets a company apart is its supervision and its ability to prove quality.
Staff follow the contract
When the provider changes, employees assigned to the site are taken over by the incoming company, under conditions. The difference lies in organisation and proof.
- Reference
- French cleaning collective agreement (IDCC 3043), article 7
Quality measured, not claimed
Specifications call for sample-based inspections with quality levels, scoring and corrective actions, often referring to the sector’s standards.
- Reference
- EN 13549 · NF X50-794-1
Stricter requirements in healthcare
In healthcare facilities, each zone has its risk level, disinfection protocols and frequencies, validated by the facility.
- Reference
- Risk zones 1 to 4 · NF S90-351
03What Lezo builds
From field inspection to client report, in one tool
An example tool for a multi-site cleaning company. Yours takes over your checklists, your contractual thresholds and your branch organisation.
01
One checklist per site: the contract’s
The supervisor inspects zone by zone with the checklist from the client’s specification: pass, fail, photo when needed, even offline.
02
The score is computed on the spot
As soon as the inspection ends, the site and zone scores appear, compared with the contractual threshold.
03
Every nonconformity has an owner
The nonconformity goes to the team leader with the photo and a deadline. The fix is proven with a new, time-stamped photo.
04
The client sees quality, month after month
In their space, the client sees scores, inspections and corrective actions for their sites. The monthly report goes out without being written.
04Why custom
Why a tool built for your contracts
Time-tracking and form apps impose their own checklist. Your tool takes over each client’s and builds, inspection after inspection, the proof you’ll need at renewal.
Monthly score · Lumen Tower
- 12-month average
- 93.1%
- Average time to fix
- 26 h
- Inspections completed
- 48
Illustration with fictional data: twelve months of inspections on one site.
- 01
Each client’s checklist
Zones, criteria, frequencies and thresholds specific to each contract, without compromise.
- 02
Nonconformities that get closed
Photo, owner, deadline, proven fix: penalties are discussed on facts.
- 03
Clients who see, without chasing
Scores, photos and actions available to the client at any time.
- 04
Designed for the field
Pictograms, photos and quick input, including offline in basements.
First version
What a first version would include
- The inspection checklist for your main contracts, usable offline.
- Scores per zone and per site, compared with the contract threshold.
- Nonconformity tracking until they are fixed.
- The monthly report per site, ready to send.
At scoping
What we check together
- Checklists and thresholds of your most demanding contracts.
- How inspections are organised: who inspects, how often, which sites.
- The client portal: what your clients see, and what stays internal.
- Existing tools: time tracking, scheduling, payroll.
FAQ
Your questions about a custom quality-control tool
Inspection apps exist for a few dozen euros a month. Why go custom?
For a first need for traceability, they do the job. Custom software makes sense when each client has their own checklist, thresholds and reporting requirements, and when quality must become an argument at renewal. Scoping compares both options.
Won’t a client portal expose our nonconformities?
You choose what the client sees. Showing a nonconformity fixed within hours is often more reassuring than a perfect inspection on paper.
Our team leaders aren’t comfortable with digital tools. Is that a problem?
The app is designed for them: large buttons, pictograms, photos, very little typing. It’s tested with them on real inspections before rollout.
Some clients have their own inspection checklist.
That’s exactly what the tool handles: each contract can have its own checklist, criteria and threshold, including for joint inspections with the client.
What about basements with no signal?
Inspections are stored on the phone and sent as soon as the connection is back.
Other use cases
Other trades, the same method
- HVAC maintenanceFrom work order to maintenance certificate, without re-entrySee the use case
- QHSE consultancyAudits, action plans and a client portal for QHSE consultanciesSee the use case
- React Native app takeoverTaking over a React Native app after the vendor has leftSee the use case
How do you prove the quality of your service?
Number of sites, contract types, how you inspect: a few lines are enough to prepare the conversation.